Chaperone Policy This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times.   All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination. This is to … Continued

Complaint Process Talk to us Every patient has the right to make a complaint about the treatment or care they have received at Beacon View Medical Centre. We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services … Continued

DNA (Did Not Attend) Policy The surgery is committed to providing the best service possible to all registered patients.  Patients who do not attend (DNA) booked appointments puts a strain on availabe resources and takes an appointment slot that could have been given to another patient. Responsibility Staff at the practice are responsible to ensure … Continued

Privacy Notice Your information, what you need to know  This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this.  Why we collect information about you  Health care professionals who provide you with care … Continued

Zero Tolerance Policy As a practice we have a duty to care for the health and safety of our staff. The practice also has a legal responsibility to provide a safe and secure environment for staff and patients. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff … Continued

Privacy Notice GP Children’s We keep records about you and your health so we can look after you. Your name, where you live and how old you are Who you live with and who looks after you What care we have given you Photographs we take of you Results and scans of your body like … Continued

GP Net Earnings NHS England require that the net earnings of doctors engaged in the practice is publicised, and thev required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, … Continued